Terms

Who we are

Piña is run by Pina Digital Limited, a company registered in England and Wales, company number 17559261, registered office 12 Harrington Villas, Brighton, BN1 6RG. Email privacy@mypina.co.uk. These terms apply when you tap a Piña tag, open a receipt, or use mypina.co.uk. If you run a shop that uses Piña, the terms for shops at mypina.co.uk/terms/shops apply to you as well.

What Piña does

When you pay at a shop that uses Piña and hold your device to the Piña tag, your receipt opens in your browser. Receipts you tap for are kept on that device, and in your account if you sign in with Google or Apple.

Piña is free for customers. The shops pay for it. You do not need an account or an app to see a receipt.

Your receipts

A receipt is the shop’s record of your purchase, taken from its till. Piña shows it to you as the till sent it, and you can save it as a picture for your own records.

If something on a receipt looks wrong, or you want a refund or return, ask the shop. Your contract for the goods is with the shop, and your consumer rights against the shop are not affected by anything here. Piña cannot change what the till recorded.

A receipt’s link works for as long as the service runs and needs no sign-in. Share a link only with people you want to see that receipt.

This device and your account

Tapping a tag marked “Tap to keep receipt” keeps the receipt on that device, as the privacy notice explains. Choose “Forget this device” at any time to stop that.

You can sign in with Google or Apple to keep your receipts on every device. You must be 13 or over to have a Piña account. Keep that Google or Apple account secure, because anyone who can use it can see your receipts, and tell us if you think someone else has used your account.

You can remove a receipt from your receipts, or delete your data, at any time from mypina.co.uk/me. How we handle your details is set out in our privacy notice at mypina.co.uk/privacy.

Shops and your details

Piña never shares your personal data with shops, ever. A shop sees its own sales and an anonymous customer code, never who you are.

If you tick the box for offers, shops you have bought from can send you offers through Piña, and the shop still never receives your details. The box starts unticked and you can turn offers off, for every shop or for one, at any time from mypina.co.uk/me. An offer is the shop’s to honour; what you get for claiming one is between you and the shop.

Using the site fairly

Use Piña by hand, for your own receipts. Scripts, scrapers and other automated access are not allowed, and nor is anything that interferes with the service or with other people’s use of it.

Open only your own receipts. Guessing receipt links or tag addresses to find other people’s, or copying or cloning a tag, is not allowed.

If you break these terms we may stop your access to the site, and we may close an account used for that. We will tell you why unless the law stops us.

Changes and availability

Piña is in a trial with a few shops. We may change the service, and we may stop it. If we stop it or change it in a way that affects you, we will say so on this site at least 30 days beforehand, and email you if you have an account. Receipt links will keep working for as long as the service runs.

We aim to keep the service available but cannot promise that it will never be interrupted. We may change these terms; the date at the top shows when they last changed, and a change applies from that date.

Our responsibility

Piña is responsible for showing and keeping your receipts with reasonable care and skill. The goods, the sale, what the till put on the receipt and any offer a shop makes are the shop’s responsibility.

Piña is free, so we are not responsible for any business loss, and not for a loss we could not have foreseen when you started using Piña or that you could have avoided by reasonable steps.

Nothing in these terms limits your rights as a consumer, or our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Law and disputes

These terms are governed by the law of England and Wales and you can bring a claim in its courts. If you live in Scotland or Northern Ireland you can also use the courts there.

If you have a complaint, email us first and we will try to sort it out. The copyright in the Piña site, name and mark is ours; the content of a receipt belongs to you and the shop.

Contact

Email privacy@mypina.co.uk with any question about these terms.